Privacy Policy
Your privacy is important to us. This policy explains how HNL collects, uses, and protects your information.
Last Updated: December 2024 | Effective: January 1, 2025
Introduction
HNL Technologies (Private) Limited ("HNL", "we", "us", or "our"), a company registered under the laws of the Islamic Republic of Pakistan, is committed to protecting your privacy. This Privacy Policy describes our practices concerning the information we collect from you when you visit our website, use our services, or engage with us through any communication channel.
By accessing or using our website (seo.hnl.com.pk) and related services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please do not use our services.
Information We Collect
Personal Information
We may collect the following personal information when you voluntarily provide it:
- Full name and job title
- Company/organization name and registration details
- Email address, phone numbers, and WhatsApp contact
- Physical address and location information
- Project requirements, specifications, and tender documents
- Communication history and inquiry details
- Payment and billing information (for commercial transactions)
Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns
- Referring website and search terms
- Geographic location (country/city level)
- Chat conversations with our AI assistant (HNL-Ai)
How We Use Your Information
Your information is used exclusively for internal purposes including:
- Responding to inquiries, quotes, and service requests
- Processing orders, contracts, and commercial transactions
- Providing customer support and technical assistance
- Sending relevant communications about products, services, and opportunities
- Improving our website, services, and user experience
- Training internal systems, including AI assistants, to improve service quality
- Conducting internal analytics and business intelligence
- Complying with legal obligations and regulatory requirements
- Protecting our rights, property, and safety
Internal Use Notice
All information collected is retained for internal purposes and may be used to train internal systems to improve our services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Business records, contracts, and transaction data may be retained for extended periods as required by Pakistani commercial law.
Data Location
Your data may be stored and processed in Pakistan or other jurisdictions where our service providers operate. By using our services, you consent to the transfer of your information to these locations.
Your Rights
Subject to applicable laws of the Islamic Republic of Pakistan, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to processing of your information
- Withdraw consent where processing is based on consent
Response Timeline: All requests regarding your personal data must be submitted to legal@hnl.com.pk. Please note that a minimum of 3 months is required for first response while we assess, understand, and investigate your request. Response is not guaranteed and is subject to internal review and applicable law.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may use third-party service providers for hosting, analytics, email communications, and other operational purposes. These providers are bound by contractual obligations to protect your information.
Governing Law & Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. HNL only responds to requests and inquiries that are applicable to local Pakistani laws and legitimate requests from governing authorities, legal offices, and established official channels of communication.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Legal Department:
Please allow a minimum of 3 months for initial response to any legal inquiries, reporting, requests, or objections. This timeframe allows for proper assessment, understanding, and investigation of your matter. A response is not committed and is subject to internal review.